"The manual aspect of San Franciscan roasters are unparalleled"
The manual aspect of San Franciscan roasters are unparalleled. They are tailor made for specialty/third wave coffee roasting. The quick response time is perfect as well. We specialize in single-origin coffee only and go through about 50+ unique lots a year, so nimbleness and responsiveness are key. We tried several roaster manufacturers before finding San Franciscan; we won't go back!
Sam Kjellberg
Co-Founder | Head of Coffee
SK Coffee
skcoffeeplease.com
"Beautiful roaster! A center piece of our cafe"
Beautiful roaster! A center piece of our cafe. There were a couple minor issues with roaster in the beginning but San Franciscan’s customer service was good. Technical support diagnosed them quickly and parts were sent.
I bought mine during COVID which may have caused delays and some quality control issues. Overall, I’m pretty happy with the machine and the company and would recommend them.
Guaranteed for Life
Each San Franciscan Roaster™ is covered by a Lifetime Warranty on the materials and fabrication work performed by the Company. Additionally, all of our roasters come with guaranteed personal support for the roaster’s entire lifetime. This lifetime warranty applies solely to the materials and fabrication work performed by the Company. The warranty covers failures due to defects in materials or workmanship and is limited to repair or replacement of the defective parts.
All third-party components meanwhile, such as engines, bearings, and moveable parts incorporated in the Roaster are guaranteed to be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of purchase. Though they are built to last a lifetime and usually do. While it is rare for our machines to face problems, our team is always available to troubleshoot and answer questions. Simply call or email us and a member of our support team will provide the necessary assistance in a quick, succinct manner.
